Due to a high level of demand and delayed deliveries by Australia Post your order may take longer than the advised delivery times below. Thank you for your understanding. immi team xx
PLEASE NOTE: We no longer have a FREE non-tracked option due to Australia Post delayed deliveries. We now only offer Tracked Shipping. If you have already purchased an item and have chosen FREE Shipping No Tracking, we have no way of knowing how far away your item is, and cannot provide advice on the delivery date of your item. Again, Australia Post is experiencing delays, as some items are going interstate to be processed, and reduced capacity at sorting facilities. We thank you for your patience.
REFUNDS AND RETURNS
Can I exchange my immi's?
Exchanges can be made for incorrect sizes on bralettes only.
For hygiene reasons, we cannot accept exchanges or returns on masks or underwear. If ordering underwear please be sure to read our sizing charts.
SIZING. If you require more information regarding sizing please send an email to our customer service team.
Requests for exchange must be made within 14 days of receiving your order via email to
Where do you deliver to?
Anywhere in the world.
Do you provide refunds?
We are extremely proud of our high quality products, there are quality assurance checks at every step. If however you have found an item which is faulty, we will offer a full refund or exchange.
How much is delivery within Australia ?
We offer the shipping solutions below.
(Please Note, if you have previously placed an order and selected 'Standard Shipping, No tracking', immi takes no responsibility for loss of or undelivered goods, shipping is entirely at your own risk. You agree to this when you select this option. Please see our Terms and Conditions for further information)
(FREE TRACKED STANDARD SHIPPING IS AVAILABLE ON ALL ORDERS OVER $100)
Standard Australia Post Shipping, with tracking:
Flat rate $4.95
For orders under $100.
Shipping times 3-7 days.
(Note: If you are within 5kms of postcode 3204, we will aim to courier your package to your address within 48hrs)
Flat rate $10.95
Shipping times 1-2 days.
PLEASE NOTE: FREE TRACKED STANDARD SHIPPING IS AVAILABLE ON ALL ORDERS OVER $100.
Shipping times 3-7 days.
Final shipping options will be shown at final checkout stage.
How do I return an item?
Please send us an email within 14 days of receiving your items, we will give you a Returns Form to include in the package you are returning, and an address to send to.
Items must be in original condition and must not have been worn, swing tags must also be attached.
Return shipping is not covered by immi so we suggest using a tracking number as we cannot be held accountable for returns which go missing. Your new item will be sent out free of charge.
How much is international shipping?
Standard shipping with DHL GM Packet Plus.
Flat rate $20 AUD.
Shipping times 3-14 days, this does not include any customs delays.
Email us for urgent orders,
You will be liable for import duties, customs or taxes. Please contact your local customs agent to find out more information.