COVID-19

Due to a high level of demand and delayed deliveries by Aust Post your order may take longer than the advised delivery times below. Thank you for your understanding. immi team xx

PLEASE NOTE: If you do not choose an option with tracking we have no way of knowing how far away your item is. 

Again, Australia Post is experiencing delays, as some items are going interstate to be processed. We strongly advise tracking your item as we will not be able to offer any assistance as to where your item is if you choose no tracking.

SHIPPING

REFUNDS AND RETURNS

Can I exchange my immi's?

Exchanges can be made for incorrect sizes on bralettes only.
For hygiene reasons, we cannot accept exchanges or returns on masks or underwear. If ordering underwear please be sure to read our sizing charts.

SIZINGIf you require more information regarding sizing please send an email to our customer service team.

Requests for exchange must be made within 14 days of receiving your order via email to 

contact@immiintimates.com.au

 

Where do you deliver to?

 

Anywhere in the world.

Can I track my order ?

 

If you choose a shipping option to include tracking, you will be able to track. You will be emailed a tracking number once your order has been despatched, orders are despatched within 24-48hrs.

If you choose our FREE shipping, no tracking option on orders under $100, you will not be able to track your immi's. 

All orders over $100 include free shipping with tracking.

(Non-tracked orders are sent at your own risk. Non-tracked orders are not covered by immi, so we cannot be held accountable for deliveries which go missing).

Do you provide refunds? 

 

We are extremely proud of our high quality products, there are quality assurance checks at every step. If however you have found an item which is faulty, we will offer a full refund or exchange.

How much is delivery within Australia ?

 

We offer three shipping solutions below.

(FREE TRACKED STANDARD SHIPPING IS AVAILABLE ON ALL ORDERS OVER $100)

1.

Standard shipping, no tracking*:

FREE.

For orders under $100. 

Shipping times 3-7 days.

2.

Standard Shipping, with tracking:

Flat rate $6.95

For orders under $100.

Shipping times 3-7 days.

3.

Express Shipping.

Flat rate $10.95

Shipping times 1-2 days. 

PLEASE NOTE: FREE TRACKED STANDARD SHIPPING IS AVAILABLE ON ALL ORDERS OVER $100.

 

Shipping times 3-7 days.

Final shipping options will be shown at final checkout stage.

*Non tracked items are at your own risk.

 

How do I return an item?

Please send us an email within 14 days of receiving your items, we will give you a Returns Form to include in the package you are returning, and an address to send to.

 

Items must be in original condition and must not have been worn, swing tags must also be attached.

 

Return shipping is not covered by immi so we suggest using a tracking number as we cannot be held accountable for returns which go missing. Your new item will be sent out free of charge.

How much is international shipping?

Standard shipping with DHL GM Packet Plus.

Flat rate $20 AUD.

Shipping times 3-14 days, this does not include any customs delays.

 

Email us for urgent orders, contact@immiintimates.com.au

You will be liable for import duties, customs or taxes. Please contact your local customs agent to find out more information.